Refund Policy

1Merchant of Record

All purchases of PRD Studio are sold and processed by Paddle.com Market Ltd., our Merchant of Record. Refunds are issued through Paddle in line with this policy and Paddle's Buyer Terms.

2Subscriptions

PRD Studio is a digital subscription billed in advance (monthly or yearly). You can cancel at any time; cancellation stops future renewals and you keep access until the end of the current paid period. We do not automatically pro-rate refunds for the unused part of a period unless required by law.

3Cooling-off & eligibility

If you are a consumer in a region with a statutory cooling-off period (e.g. the EU/UK 14-day right of withdrawal), you may request a refund within [14] days of purchase, subject to applicable law. Because the Service delivers digital content immediately, this right may be limited once generation has been used, where permitted by law.

Outside statutory rights, refunds are considered on a case-by-case basis at our reasonable discretion — for example, duplicate charges, an inability to access the Service due to a fault on our side, or accidental purchase reported promptly.

4What is generally not refundable

• Renewal charges after the cancellation deadline for that period.
• Requests made after substantial use of paid generation limits, except where the law provides otherwise.
• Dissatisfaction with AI-generated output quality, which is inherently variable and clearly described as a draft.

5How to request a refund

Email [SUPPORT EMAIL] with the email used at checkout and your Paddle order/receipt number, or use the link in your Paddle receipt. We aim to respond within [X business days].

6Processing time

Approved refunds are returned to your original payment method by Paddle, typically within [5–10 business days] depending on your bank.

7Chargebacks

If you believe a charge is wrong, please contact us first — most issues are resolved quickly without a chargeback.

8Contact

[SUPPORT EMAIL] · see also Contact.